eLearning

This course covers the basics of what constitutes a negotiation, the key stages of a negotiation, skills you can apply to your negotiations and some practical advice so you can bring all of this together and become a more effective negotiator.

This course will show you how dangerous noise can be in the workplace, and the main safety issues you should be aware of. It will take you through some of the simple science, the main laws that apply and introduce you to noise level limits. It also covers some of the specific health risks and how to avoid them by producing risk assessments, action plans and through the provision of appropriate Personal Protective Equipment.

This course will start by defining the various terms used when talking about nutrition and hydration in care environments, the basic elements of nutrition and eating a healthy balanced diet, identify the reasons why vulnerable people might suffer with dehydration and the tools you can use to identify people that are at risk of malnutrition and the steps you can take to deal with this condition.

This course can be used as part of the Level 2 NVQ Mandatory Unit Conforming to General Health, Safety and Welfare in the Workplace. It provides the knowledge components of this unit and the final module will allow you to type in your answers to some of the key questions the unit discusses. These answers, once marked as completed by your assessor can then be downloaded and added to your work portfolio.

This course can be used as part of the Level 2 NVQ Mandatory Unit, Conforming to Productive Working Practices in the Workplace. It provides the knowledge components of this unit and the final module will allow you to type in your answers to some of the key questions the unit discusses. These answers, once marked as completed by your assessor can then be downloaded and added to your work portfolio.

This course can be used as part of the Level 2 NVQ Mandatory Unit Erecting and Dismantling Working Platforms. It provides the knowledge components of this unit and the final module will allow you to type in your answers which, once marked as completed by your assessor can then be downloaded and used as part of your work portfolio.

This course can be used as part of the Level 2 NVQ Mandatory Unit Moving, Handling and Storing Resources in the Workplace. It provides the knowledge components of this unit and the final module will allow you to type in your answers to some of the key questions the unit discusses. These answers, once marked as completed by your assessor can then be downloaded and added to your work portfolio

This course aims to help you write effective objectives that deliver results. It covers the importance of goals and objectives and why we need them, the barriers to you achieving your objectives and how to overcome them, what SMART objectives are and how to write and identify them and concludes with some tips for successful objective setting.

The aim of this course is to equip you with the theoretical knowledge, skills and confidence you need to deal with paediatric first aid situations. It covers all of the key topics including: emergency planning, assessing a situation, basic Life Support, CPR, shock, fractures, bleeding and a range of other minor illness and injuries. Please be aware that having a theoretical knowledge on its own is not enough to be considered competent in paediatric first aid and practical demonstration in some areas is required to complete this training. Please contact us to arrange this.

This course will give you an understanding of person centred approaches for care and support, and how to implement a person-centred approach in an adult social care setting. It starts by explaining what we mean by person centred care and where this term originated. It then goes on to analyse the values represented by person centred care and explains why care should be as much as possible tailored to each service user. Finally it will give you an overview of care plans, daily reports, the importance of obtaining consent and much more.

This course will show how wearing PPE plays a crucial role in preventing and reducing fatalities, injuries and diseases at work. It includes details of a wide range of PPE options, examines the legislation and regulations and also covers the role risk assessment plays in the selection and use of PPE. The course concludes with advice on how to use, fit and wear PPE and its physical and theoretical limitations.

This short course provides you with an introduction to PAT testing and its purpose. It starts by explaining what PAT testing is and lists some examples of items that can be PAT tested. It describes why PAT testing is so important and provides a brief look at the duties placed on employers and employees. The course touches on what is required by law and finally covers maintenance record keeping and labelling requirements.

This course will start by looking at some examples and statistics which highlight the seriousness and extent of aggressive pupil behaviour, it will then go on to explain how you can identify the stages of aggression and provide some tips on how you could de-escalate a pupil before they lash out. It also looks at where the law stands on this subject and finally best practice in theory if you ever do need to restrain a pupil.

Interviews are two-way processes, where the employer and the interviewee can both decide if they are a good fit. This short course will provide you with some useful tips for how to prepare for an interview including preparing answers to common questions.

This course is for candidates who have completed their Level 1 Health and Safety in a Construction Environment course and want to prepare for the touch screen test. The course reviews the key learning objectives of the Level 1 course and concludes with a 50 question test that has been produced in the style of the touch screen test.

Giving a successful presentation can be one of the hardest parts of many people's jobs. This course covers the common mistakes people make when preparing for and giving a presentation so you can avoid these, as well as going over good practice and providing some practical advice that you can put to good use the next time you have a big presentation to make.

This course starts with an overview of the Government's Prevent strategy, and then looks at some of the reasons people become extremists. It goes on to cover the objectives of the Prevent strategy, how to base your actions on a risk based approach, what to do if you are concerned and much more.

This course covers some of the different ways of communication, how to identify barriers to communication and how to reduce these, making sure the person you are communicating with understands what you are communicating, how to get help with communication issues and much more.

This course covers a range of problems that occur in the workplace — and how they can be recognised, controlled and solved. You’ll learn about the three main areas in which problems occur and how personalities can clash because of poor communication and differences of opinion. There will be information on how issues can be solved in a professional manner and finally discuss arbitration, negotiation and compromise which can bring resolution to the workplace making it a better environment for everyone.

The effective management of projects is an essential skill in many workplaces. Correct control of stages and different aspects of projects helps to increase the chances of projects being successful. This course covers the basic principles of project management and covers some of the tools and techniques you can employ to improve your project management skills.

This short course provides you with an introduction to the Provision and Use of Work Equipment Regulations, otherwise known as PUWER. You will learn about the types of equipment that fall under this legislation along with the common hazards, equipment inspections and maintenance.

This course provides you with an introduction to the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013, otherwise known as RIDDOR. It explains what it’s purpose is and discusses the different injuries, diseases and dangerous occurrences that are covered or exempt under the legislation. Finally it shows you how to complete and submit a RIDDOR report and the law pertaining it.

This course is aimed at anyone who has a duty of care for, or comes into contact with, adults in need of care and support, either as a paid professional or a volunteer. You and the organisation you work for must take appropriate measures for the protection of adults in your care, while still ensuring they are supported and empowered. This course can bring you one step closer to being able to do this.

Safeguarding is a term that describes the work and processes undertaken to minimise and manage the risks involved to vulnerable children. During this training video you will hear many facts, figures and details surrounding the risk to children, the types of abuse suffered, how to recognise the signs of abuse and key safeguarding legislations put in place to minimise the abuse of children.

This course focuses on the anchor point of your digital marketing strategy which is your website or micro-site. Here we'll explore search engine optimisation 'SEO' and how you can use this to drive traffic to your website.

This course will start by defining sexual harassment and explaining how protection comes from both employment law and criminal law. You'll see from workplace statistics how widespread and serious the problem is, and how the management response to concerns raised is often poor or non-existent. It also addresses how allegations should be handled, explains the importance of having clear and robust policies and the role line managers tend to take when it comes to dealing with these situations.

In this course you'll learn about the prevalence and different types of 'sharps litter' that can be found in the UK. It then covers the primary and secondary risks from sharps including some of the common blood borne viruses. It also covers the responsibilities of employers, the equipment needed and the effectiveness of PPE. Finally, it'll cover how to report discarded sharps and the correct procedures to follow if you're unlucky enough to receive a sharps injury.

The course starts with the basic rules for sales people. It covers cold calling, how to deal with gatekeepers and takes you through a typical face-to-face meeting. It then discusses how you can sell by stressing the results prospects can expect if they buy, and how best to play to their emotions. It then finishes off by covering negotiations and how to avoid them and includes some methods for closing a sale.

This course will introduce you to some of the statistics relating to slips, trips and falls and dispel some of the myths surrounding them. It also touches on the law as it relates to slips, trips and falls. It contains real examples of where things have gone wrong and some practical steps that could have been taken to prevent these incidents. The course also covers some of the straightforward changes that can be made in most businesses to significantly reduce the risk of a slip, trip or fall incident occurring.

This course aims to give you an insight into what SMART objectives are and how to write and identify them.

This online course examines the main social media platforms and their use as marketing tools. It discusses the popular platforms Facebook, Instagram, X (formerly Twitter) and LinkedIn. The course dives into the main business benefits and gives you insight into how you can get started with how to choose the right platform for you and how to get started with it. You’ll get information on how to run a marketing campaign, promote your company successfully and learn the best way to handle any negative feedback.

Stress is a real problem for both organisations and their employees. It accounts for a significant proportion of work related illness each year. Being aware of the signs of stress, some of the triggers and how to manage them can make a real difference to your wellbeing and that of people around you. This course will cover an introduction to stress and why it's a problem, some of the causes of stress and some ways to minimise the risk of stress.

Strokes are the fourth single leading cause of death in the UK, as well as a leading cause of disability. Being aware of the causes and symptoms will help you act fast in a situation where you suspect someone is having a stroke and provide them with the best chance of receiving the treatment they need and minimising the long term impact of the condition. This course will cover the types of strokes, the symptoms, and risk factors. It will also cover the treatment options and the longer term impact of the condition.

This is a detailed course that starts with basic definitions, then follows a logical path through other topics including, types of food hazards, personal hygiene, pest control, legislation, enforcement, and the design and cleaning of premises and equipment. It also discusses how to implement a successful food safety management system. There's a wide range of topics because an effective Food Safety Management System, professionally run, protects your customers, your staff, and the reputation of your company.

This course will look at supervising stress and mental health at work and show you how to create a good mental health culture in your workplace. It starts by examining the negative effects of poor mental health and considers the benefits of intervention by employers. You’ll learn about the six main areas that can lead to work-related stress and discover how to recognise when individuals are at risk of stress. Finally you will learn how to promote a good mental health culture within your workplace.

Unlock the power of AI to streamline your daily tasks and workflows with our hands-on, tutor-led training course. Designed for professionals with a basic understanding of automation concepts, this intermediate-level course dives into real-world applications of AI-powered automation tools. Through practical examples and expert guidance, you’ll learn how to assess, design, and implement effective automation strategies to maximise efficiency and ROI.

This short course explains what a team is and discusses how it will grow and develop over time. It talks about team members and behaviours that you will see within a team and It also then goes onto explain about the 5 stages of the Tuckman theory on group development. Finally it touches on leadership.

The Care Certificate is a nationally agreed set of standards that detail the learning outcomes and requirements that health and social care support workers are expected to be trained in before they can work unsupervised.

In any organisation, the traditional model of strict command and control wastes a significant amount of time and money. Mutual trust, employee motivation and readiness to perform can easily be undermined. Performance management, on the other hand, offers a different, much more effective approach. In formal terms, performance management involves the achievement of performance targets through the effective management of people and the environment in which they operate. It's about setting achievable goals for the organisation and targets for individuals and teams.

This course will give you an overview on the history of TikTok, its user demographics and the three business benefits offered by the platform. It explains how to create a business account post short videos and how you can optimise your profile. It discusses the importance of TikTok advertising campaigns and strategies. Finally the course shows you how analytics can monitor the success of your advertising and insights into effective future campaigns.

More often than not, the people who excel in their job, or are high achievers manage their time effectively, in a way that makes them work in a more efficient manner. This course has been designed to ensure you have the techniques to improve your efficiency, output and ability to function more effectively — whether in your ordinary day or when deadlines loom and the pressure is building.

Twitter is a social media platform that is used by a wide range of people, from celebrities, who use it to communicate with their fans to companies and brands who can use it to engage their customers and attract new ones. This courses will look in detail at the use of Twitter as part of your marketing activity.

This course will define social care and talk about why people choose it as a career and what its goals and objectives are. It will also cover job descriptions, person centred care, understanding code of practices and the basics of government legislation. Finally it will touch on dealing with conflicts at work.

This course is aimed at anyone who undertakes work at height, or who employs people who regularly work at height. It covers what constitutes work at height, the safety issues, and how to assess and reduce some of the risks. 

Important note: Please note that this is an awareness course only, if your duties include working at height you will also need further practical training, you can get in touch with us to arrange this.

This course will cover the legislation associated with working in confined spaces. What constitutes a confined space, the potential hazards, safe operating procedures, and emergency procedures and rescue. 

Important note: This is an awareness course only, designed for people who need to be aware of the hazards and risks of confined space working but are not required to enter a confined space. If you are required to perform any work activity in, or in the proximity of, a confined space then you will also need to have an 'approved' standard of practical training at the 'appropriate' level.

Working safely is in the interest and concern of all staff, both employers and employees. Health and safety is one of the few areas where the law places specific duties specifically on employees so a knowledge of where this applies and how to ensure that it is adhered to is vital to protect individuals and businesses. The course covers a wide range of topics including fire safety, asbestos awareness, working at height, COSHH, PPE and electricity. It also covers schemes for improving safety performance and methods of protecting the environment.

This course is an introduction to the private security industry, and the main services it covers. It discusses the body which regulates the industry, highlights the standards of behaviour expected from security operatives, and the law as it relates to the industry. It includes an in-depth look at health and safety issues, the concept of duty of care and examines a range of emergency situations which security operatives might be involved with. The course also covers communication skills, including tips for effective radio communication and instructions on how to use the phonetic alphabet.

At the end of this course you will have an understanding of health and safety legislation and you'll be able to list common causes of accidents. You'll also be able to understand good practice in relation to electricity and describe the use of safe manual handling techniques as well as be able to describe good practice associated with COSHH regulations, be able to describe your action in the event of a fire and also you will know how to deal with an accident.

The course will start by looking at the way standards are set, monitored and regulated for social care organisations and workers throughout the UK. It then goes on to cover the codes of practice and legislation, reflecting on your work to ensure continued improvement, communication, feedback and much more.